🐾 Understanding Your Pet's Needs: A Wellness Guide from Pawla

By Wellbain Pet Wellness Team
Supporting pets & their people with comfort, care, and confidence

At Wellbain, we believe that every pet deserves to feel their best — every day.
That’s why our store isn’t just about products — it’s about solutions. And it’s why we’ve trained our virtual assistant, Pawla, to guide you like a real wellness specialist.

Whether your pet is anxious, aging, recovering, or just needs some extra love — Pawla is here to listen, suggest, and support you in finding the right product for your furry friend’s needs.

🧠 What Pawla Can Help You With

Think of Pawla as your in-store assistant — but online.
She’s trained to:

• 🐶 Ask smart, gentle questions to understand your pet’s condition
• 🛒 Recommend products that match your pet’s age, behavior, or health concern
• 💬 Offer basic wellness advice based on common conditions like anxiety, aging joints, recovery needs, and more
• 🐾 Guide first-time pet parents on essentials for grooming, training, or home hygiene
• ⚠️ Advise when a real veterinarian is needed — Pawla is here to help, but she’s not a replacement for professional medical care

🌿 Common Pet Wellness Concerns Pawla Understands

Pawla has been trained using wellness knowledge and product insight across our top categories:

🧘 Anxiety & Stress Relief

Common signs: Hiding, barking, chewing, panting during storms or when left alone
How Pawla can help:

• Suggest calming vests, pheromone diffusers, or lick mats
• Offer routines to ease separation anxiety
• Recommend a calming setup for grooming or vet visits

Sample FAQs for Chatbot Training:

• “My dog shakes during thunderstorms. What can I use to calm her?” → Try a calming vest or pheromone diffuser. Lick mats are also great distractions.
• “My dog hates being alone. Can anything help?” → A lick mat or enrichment toy combined with a diffuser can reduce separation anxiety.

🦴 Joint & Mobility Support

Common signs: Stiff walking, hesitation on stairs, difficulty jumping
How Pawla can help:

• Recommend orthopedic beds, ramp steps, joint-support supplements or harnesses
• Help select recovery wear for post-injury support

Sample FAQs for Chatbot Training:

• “My senior dog limps after naps. What helps?” → Try an orthopedic bed or recovery harness for support.
• “Are joint supplements available?” → While we focus on physical products like supportive wear and ramps, always ask your vet about supplements.

🚿 Hygiene & Incontinence

Common signs: Accidents in the house, wet fur, odor, licking private areas
How Pawla can help:

• Suggest dog diapers, pee pads, enzyme cleaners, and grooming wipes
• Provide tips for keeping homes fresh and pets clean
• Recognize when to recommend vet consultation (e.g., sudden incontinence)

Sample FAQs for Chatbot Training:

• “My dog pees inside when excited. Any solutions?” → Disposable dog diapers or washable pee pads can help.
• “What should I use to clean up accidents?” → Use an enzyme cleaner to neutralize odors and prevent repeat marking.

🍽️ Feeding & Behavioral Habits

Common signs: Eating too fast, picky appetite, food guarding, vomiting
How Pawla can help:

• Suggest slow feeders, puzzle mats, feeding routines
• Recommend cleaning wipes for sensitive mouths
• Flag digestive or dental concerns that may need vet care

Sample FAQs for Chatbot Training:

• “My puppy eats too quickly. What can I do?” → Use a slow feeder bowl or licking mat to encourage slower eating.
• “Any tips for picky eaters?” → Warming up food slightly or using puzzle feeders can boost interest.

🛌 Recovery & Post-Surgery Support

Common signs: Post-op wounds, limited movement, need for rest
How Pawla can help:

• Suggest soft recovery suits, dog ramps, supportive harnesses
• Recommend pee pads or wipes for limited-mobility pets

Sample FAQs for Chatbot Training:

• “My dog had surgery. How do I prevent licking?” → A recovery suit is a soft, comfy cone alternative that protects wounds.
• “She’s on crate rest. How can I keep her calm?” → Lick mats or soft chew toys help relieve anxiety without overexertion.

📦 Order Tracking & Customer Service

While Pawla’s specialty is wellness and product recommendations, she can help guide you when support is needed.

Sample FAQs for Chatbot Training:

• “Can I track my order here?” → Order tracking is managed by our support team. Please fill out our contact form and we’ll update you promptly.
• “This product isn’t in the color I want — can you help?” → If a color or size isn’t shown online, please reach out via our contact form so we can check availability.
• “How do I return something?” → You can request a return by submitting your order details through our contact form.

🐕 When to See a Veterinarian

Pawla is smart — but she’s not a vet.
She’s designed to support you and offer gentle guidance, but for symptoms like vomiting, weight loss, bleeding, lethargy, or pain, she will always recommend:

👉 "This may be a medical issue. We suggest seeing your veterinarian to be sure."

Sample Vet Referral Triggers:

• Blood in urine or stool
• Refusing to eat for over 24 hours
• Limping that worsens
• Unexplained aggression or fatigue

💡 How to Chat with Pawla

Next time you have a question like:

• “What’s the best product for my dog’s anxiety?”
• “My senior dog is struggling to walk — what can help?”
• “How do I keep my house clean during potty training?”

Just click Pawla’s chat bubble.

She’ll guide you, suggest solutions, and even explain how products work — like a friendly expert in-store, only now available 24/7.

💬 Final Thought from the Wellbain Team

We created Wellbain to support pet parents with products that are gentle, purposeful, and trusted. Pawla is an extension of that mission — a helpful voice when you need one.

Whether your pet needs comfort, calm, recovery, or routine care — we’re here to help you every step of the way.

Explore our categories or start a chat with Pawla today — your pet’s wellness starts here. 🐾