Shipping & Returns

At WellBain, we want every order to be easy and worry-free for you and your pet.

Shipping

  • Free shipping on all U.S. orders
  • Orders ship within 1–3 business days
  • You’ll get a tracking email as soon as your order ships
  • We currently ship to U.S. addresses only

Returns & Exchanges

If you or your pet isn’t happy with a product, we’re here to help.

  • Returns accepted within 14 days of delivery for most of products
  • Items must be unused, unwashed, and in original packaging
  • Products that are worn, damaged, or not in resalable condition cannot be returned
  • Return shipping is the customer’s responsibility, unless the item is defective or incorrect
  • Refunds are issued to your original payment method after we receive and inspect your return

To start a return, contact us with your order number and details.

Need Help?

We’re fellow pet parents and happy to assist with any questions about sizing, shipping, or products.